Shipment processing time

All orders are processed within 1-2 business days. There may be delays during bank holidays. Please contact us if using the “CONTACT” page if you require further information


If we are unable to fulfill your order within the stated timeframe we will communicate this with you at the earliest opportunity.

Shipping rates and delivery estimates


Shipment method

Estimated delivery time

Shipment cost

Royal Mail Tracked 48

2-3 business days


Royal Mail Tracked 24

1 business day (if ordered before 1pm)



*Please note that delivery times are an estimate and My Pretty UK cannot be held accountable for delays once it is handed over to couriers.

Return & Exchange Policy

In order to be eligible for a refund you are required to return the product within 30 calendar days. To initiate a return, please contact us, using the "CONTACT" page. Return shipping costs will be covered by the customer, except in the event that the product is faulty or incorrect. 

We currently aren't able to offer exchange.

After we receive your item, our team will process your return. Refunds will take 5-10 business days to show on your bank statement.

Beyond the 30 calendar days, we are unable to accept returns and you will not be eligible for refund.

Please contact us with any further queries.